Our Guarantee
Shopping by mail or the internet requires trust in the merchant - and we do our very best to earn your confidence on every order.
We will always provide the best quality we can find and back it up with our guarantee.
You must be satisfied or we will promptly replace the item or refund your money, less shipping charge. It's as simple as that.
Fast Service on Phone, Online Store & Fax Orders
The fastest three ways to order and verify that you get the items you want are to call, use our online store, or fax our order department. Please note that we do close on selected holidays and for a year-end inventory.
Call us Toll Free (US & Canada only) at 800-786-6210 between 7:30 a.m. to 5:30 p.m. Central Time, Monday - Friday. All other callers, dial 903-786-2287.
ONLINE STORE NOW OPEN! Our online store is now open. Click any store icon to go there. Review our Order Online information for help with using it.
Fax us 24 hours a day at 903-786-9059. If you want to fax us, but do not have an order form, you may view & print an order form.
Frequently Asked Questions
BACKORDERS
We hate them as much as you do, so we try very hard to maintain adequate stock on all items. Currently, we ship an average of 95% of all items ordered with the initial order, and over 90% of orders themselves are shipped complete.
With many natural and seasonal products and over 500 suppliers worldwide, a glitch will pop up now and then. However, we work hard to get items in as soon as possible and we ship them out within 24 hours of receipt. You may cancel a backorder at any time.
CATALOG REQUESTS
Catalog 28 is almost ready to mail (last week of Feb 2011). Send $5.00 by mail, or order online , and pay by credit card. If you order a catalog with your first order (online or otherwise), the catalog is free (the price shown online will be credited at the time your order is processed)!
International Catalog Requests: The amount indicated above is the same for International catalog requests - and includes mailing.
CHECKS & MONEY ORDERS
We accept personal or business checks and money orders with your orders sent by mail. Checks over $200 may be held up to 5 days for clearance. You must include your phone number with all orders!
Mail Orders (with checks) to: P.O. Box 847, Pottsboro, TX 75076.
COD ORDERS
Shipping & COD fees are added to all COD orders. All COD's over $200.00 are sent via UPS (Certified Check or Money Order required). You must include your phone number with all orders!
We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
• Order total & COD amount
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.
CREDIT CARDS
We accept VISA, MasterCard & Discover. Please include your phone number, card number, expiration date, name of issuing bank and don't forget your signature on mail orders. Don't forget that you must include your phone number with all orders!
ONLINE ORDER NOTE: If your billing (home) and shipping address are different, you need to indicate which of the addresses (or another) is associated with the credit card. Without this information, your order will be delayed until we can contact you to get it, as it is required by the credit card companies for authorization. There is a field provided for this information where you get to indicate 'special ordering instructions'.
DEALER APPLICATIONS
Dealer catalogs and pricing is offered ONLY to those officially engaged in the business of reselling items offered by CCTP. To protect the integrity of our dealer network, we require that a Dealer Application be completed prior to our sending the dealer catalog and your first order. Minimum initial order is $250; minimum annual purchase requirement is $1,000.
View & print dealer application
DISCOUNTS FOR CRAFTSMEN
For persons who produce craft work for resale, a 10% discount is available on craft supplies only. This must be applied for in advance, in writing or complete this form online, specifying the crafts you produce and how you market them. Minimum order is $150.
Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.
DISCOUNTS FOR GROUPS / NON-PROFIT ORGANIZATIONS
Dance teams, Scout groups, clubs, schools, etc. that qualify as a Group or Non-Profit Organization may request our 10% Group Discount Form, or complete this form online. Currently, this discount applies to all items except Tipis and items already discounted for sales promotions. Application must be made and approved prior to placing first order, or may accompany that order. Minimum order is $150.
Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.
EMAIL ORDER ADVISE
We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
• Order total (& COD amount - if applicable)
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.
Online Store
IMPORTANT SHIPPING NOTICE
Your selection of a premium shipping method does not guarantee a shipping date!
When you select a premium shipping method, we will do our best to give the order priority. However, it still takes us 24-48 hours to process an order. You are paying for shorter delivery times. Orders placed Monday through Thursday typically ship the next day. Orders placed Friday through Sunday typically ship on Monday. Please plan accordingly when selecting a premium shipping method.
Review Ordered Items / Checkout
- To review items ordered, select the "Basket Contents" or "Checkout" button/link at anytime.
- Remove items as needed ("Remove" button next to each item)
- Adjust quantity of items ordered by changing the "Quantity" field and clicking the "Update" button.
- Select "Checkout" when satisfied with items ordered.
- If you have an existing customer account, and you have already "signed-in", you will be shown your account information so that you may confirm it to be correct.
- If you are not signed-in (logged-in) you will be offered that opportunity before proceeding so that your existing information can be used, saving you time.
- If you do not have a customer account, you will be offered the opportunity to create one before proceeding -OR- you can elect to proceed without setting up an account.
Create Customer Account
- Create and maintain your own account information.
- Save time when you order again - no reentering your info
- Credit card info is NOT stored.
DON'T Create Customer Account
You don't HAVE to create a customer account to order.- Select "Place order without account"
- Enter information as prompted
Select your Shipping & Payment options
- Select the first shipping option in the drop-down list, unless you want a special express-type method.
- If your order is over $150, the first selection will be free shipping (U.S. orders).
- If your order is under $150, the first option will show $7.95 (U.S. orders).
- Otherwise, select another option and you will be charged accordingly.
- Regardless of your selection, we will make the best choice if we feel it will get the shipment to you in the same time or sooner. Example: Your order is over $150, you are in our zone 3 shipping area and you select 3-Day UPS. If our 'standard ground service selection' at $7.95 is less, we will use this, as everyone within zone 3 receives shipments within 3 days, even without this more expensive option.
- International Shipping Options: No Shipping Method Will Display: Due to unpredictable variables, at the point in our online order process that a shipping method should be selected, only one option appears that simply states that you will be advised of the best method and the cost. Go ahead and place your order online, and we will email you the best method & cost for approval before shipping & charging your credit card.
All international orders receive an email prior to shipping, confirming shipping and customs fees. You can indicate a specific preference in the 'Special Instructions' section at the end of the order process. - Minimum Order - Orders outside US: $ 100 ; US orders, no minimum. Note: This minimum DOES apply to Canada and Mexico, sorry.
- Shipping charges shown are estimates based on item weight. Actual packaging may result in differences, but you can use this as a good guideline.
- We normally ship via UPS ground service. Select any type of delivery you wish from the dropdown options display. If you have a problem with UPS, indicate your needs in the "Special Order Instructions" field provided, or call us to discuss your requirements.
- IMPORTANT NOTE: Don't select a shipping method with a $0 amount as this indicates that it is not available to your address. If you believe this to be a mistake, please call us and we will look into it.
Select your Payment Method
- Select a credit card type
- Credit cards are presently our only payment terms for our online. We will soon add other terms.
Enter your Payment Information
- Complete the credit card information requested (if applicable).
- After you click "Continue" allow a few seconds for validation.
That's It! .. It takes longer to read about than to do!
- You will receive an email order advice about your order and shipment.
You will receive an email confirmation, acknowledging our receipt of your order. When the order is invoiced, you will receive another email advising of the shipping method, tracking number (if UPS or FedEx), and your order total.
ONLINE STORE FEATURES
- New, easier to follow product categories and organization.
- Search for items by description or item number
- More product information. We're not limited to what fits in our print catalog.
- New features being added: more craft tips, online kit instructions, etc.
- Secure credit card order processing.
- We do NOT charge your card until your order is ready to ship. You are NEVER charged in advance for items not received.
- Credit card orders over $150, free surface shipping ($7.95 charge for orders under $150). Compare our shipping charges - they make our low product prices even lower!
GIFT CERTIFICATES
A perfect gift for holidays, birthdays or anytime you want to treat someone special.
Features:
- Sent directly to recipient - or to you
- Valid for one year
- Minimum $10 - no maximum
- Can be purchased via phone, fax, internet or mail
Ordering Instructions:
- Specify name & address of recipient
- Specify amount (minimum $10)
- Indicate address where certificate should be mailed
- Specify who the certificate is to be signed by
Redemption Procedures:
- Mail original certificate with order to the address on the gift certificate.
- Certificate amount will be deducted from order total.
- Original certificate must accompany order.
- No certificate amounts will be honored by fax, internet or phone.
HOLIDAYS • DAYS CLOSED
Please note that our Crazy Crow is closed on the following holidays to give our staff a break and some quality time with their families. We are also closed the last three days of the year to take inventory, but that ain't no break!
- Holiday Schedule: Details will display concerning each specific holiday closing schedule.
- May 31: Memorial Day
- July 4: Independence Day
- September: Labor Day (first Monday in September)
- November: Thanksgiving (last Thursday & first Friday of November
- December 24 (noon)-January: Christmas & New Year's Inventory Closing
- Christmas holiday shipping details.
INTERNATIONAL ORDERS
Credit card payment is best, but you may include payment in US Dollars. We cannot ship COD orders outside the US. We offer special discount rates for UPS of 20% to 45% to most countries, which includes customs brokerage fees. Please include an additional 20% for shipping. Any excess funds will be refunded or credited to your account.
CANADA has a $29 brokerage fee for all orders over $13. This fee is included in the PS-Express option; however, the shipping fee is more expensive.
No Shipping Method Will Display when ordering online: Due to unpredictable variables, at the point in our online order process that a shipping method should be selected, only one option appears that simply states that you will be advised of the best method and the cost. Go ahead and place your order online, and we will email you the best method & cost for approval before shipping & charging your credit card.
We ship to almost everywhere! For additional details on costs, fees, shipping methods, etc., view our International Orders & Shipping page.
Mimimum Order: Due to the amount of paperwork involved with international shipping, we regret that we cannot process any order outside the US or Canada that is under $ 100 (merchandise total).
Restricted Countries: Due to the number of fraudulent Internet Orders received from countries in Africa, we regret that we can only ship merchandise there on a prepaid basis (wire transfer or US Money Order).
ITEM NUMBERS
To speed processing and help us fill your order correctly, please use our 10-digit item number and a complete description.
LINK TO US
We invite you to link your site to Crazy Crow Trading Post's web site. To make the job easier, we provide several optimized transparant gif icons, as well as downloading instruction.
ORDER FORM
If you want to mail or fax us, but do not have an order form, you may view & print an order form online.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
All items will be shipped at their current price. Please let us know when placing your order if you would like notification of any substantial price increases before shipment.
RETURN POLICY
- All items must meet your approval or purchase price (less postage) will be refunded.
- Return the item(s) in original condition within 15 days.
- Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
- We cannot, however, accept any returns made to our warehouse that arrive COD.
- After 15 days, returns may be subject to restocking charges.
SHIPPING (CHARGES)
We pay postage/shipping on all retail orders over $150 which are prepaid or paid by charge card (MasterCard, Visa, or Discover). Please include $7.95 extra on all orders under $150 for shipping, insurance & handling.You pay all shipping charges on COD orders.
SHIPPING (HOW WE SHIP)
Our standard is UPS Ground, with delivery in 1 to 5 days in the lower 48 states. If you prefer faster shipping, we also offer UPS Overnight, UPS 2-Day Service, and FedEx Ground Service at an additional charge. Your phone number must be included with the order. See also, Tracking Packages (UPS & FedEx)
SHIPPING OVERSEAS - IMPORTANT NOTICE
We ship to almost everywhere! For details on costs, fees, shipping methods, etc., view our International Orders & Shipping page.
No Shipping Method Will Display: Due to unpredictable variables, no shipping method or estimated cost displays for International orders. Place your order online & we will email you the best method & cost for approval before shipping & charging your credit card.
Important Notice: Due to excessive regulations by the US government, there is now a $99 export fee on any order containing wildlife products, including furs, hides, hair, tails, quills, stag and/or kits containing any of these items. In addition, the following items are now ILLEGAL to ship out the country: ermine, lynx, otter, hishi, conch, abalone, cowrie, dentalium, and coral. We deeply regret this inconvenience and blatant abuse of government power!
SUBSTITUTIONS
Please list second choices wherever possible. Advise us if substitutions are acceptable. We seldom make substitutions and will use our best judgment unless you specify otherwise.
TAXES (SALES, ETC.)
Texas residents ONLY, add 6-1/4% to your order total to cover sales tax.
TRACKING PACKAGES - UPS & FEDEX
We now provide online tracking of UPS and FedEx shipments. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
• Order total (& COD amount - if applicable)
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information. Go to package tracking