Our Guarantee
Shopping by mail or the internet requires trust in the merchant - and we do our very best to earn your confidence on every order.
We will always provide the best quality we can find and back it up with our guarantee.
You must be satisfied or we will promptly replace the item or refund your money, less shipping charge. It's as simple as that.
Fast Service on Phone, Online Store & Fax Orders
The fastest three ways to order and verify that you get the items you want are to call, use our online store, or fax our order department. Please note that we do close on selected holidays and for a year-end inventory.
Call us Toll Free (US & Canada only) at 800-786-6210 between 7:30 a.m. to 5:30 p.m. Central Time, Monday - Friday. All other callers, dial 903-786-2287.
ONLINE STORE NOW OPEN! Our online store is now open. Click any store icon to go there. Review our Order Online information for help with using it.
Fax us 24 hours a day at 903-786-9059. If you want to fax us, but do not have an order form, you may view & print an order form.
Frequently Asked Questions
BACKORDERS
We hate them as much as you do, so we try very hard to maintain adequate stock on all items. Currently, we ship an average of 95% of all items ordered with the initial order, and over 90% of orders themselves are shipped complete.
With many natural and seasonal products and over 500 suppliers worldwide, a glitch will pop up now and then. However, we work hard to get items in as soon as possible and we ship them out within 24 hours of receipt. You may cancel a backorder at any time.
CANADIAN ORDERS
Please include 20% for estimated shipping through the US Post Office. If you choose to ship United Parcel Service (USP Standard to Canada), there is a brokerage fee of $29 for all orders over $13. If you would like to ship UPS-Express, this fee is included, but the shipping fee is higher. Using the US Postal Service Airmail takes about 2-4 weeks, Surface takes about 8 weeks. Any excess funds will be returned. Sorry, we cannot ship COD into Canada. Mimimum Order: Due to the amount of paperwork involved with international shipping (even Canada), we regret that we cannot process any order outside the US that is under $ (merchandise total).
CATALOG REQUESTS
Catalog 25 was mailed (to active customers) in mid-February 2008. Send $5.00 by mail, or order online , and pay by credit card. If you order a catalog with your first order (online or otherwise), the catalog is free (the price shown online will be credited at the time your order is processed)!International Catalog Requests: The amount indicated above is the same for International catalog requests - and includes mailing.
CHECKS & MONEY ORDERS
We accept personal or business checks and money orders with your orders sent by mail. Checks over $200 may be held up to 5 days for clearance. You must include your phone number with all orders!
Mail Orders (with checks) to: P.O. Box 847, Pottsboro, TX 75076.
COD ORDERS
Shipping & COD fees are added to all COD orders. All COD’s over $200.00 are sent via UPS (Certified Check or Money Order required). You must include your phone number with all orders!
We provide automated email advise of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
• Order total & COD amount
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.
CREDIT CARDS
We accept VISA, MasterCard & Discover. Please include your phone number, card number, expiration date, name of issuing bank and don’t forget your signature on mail orders. Don't forget that you must include your phone number with all orders!
ONLINE ORDER NOTE: If your billing (home) and shipping address are different, you need to indicate which of the addresses (or another) is associated with the credit card. Without this information, your order will be delayed until we can contact you to get it, as it is required by the credit card companies for authorization. There is a field provided for this information where you get to indicate 'special ordering instructions'.
DEALER APPLICATIONS
Dealer catalogs and pricing is offered ONLY to those officially engaged in the business of reselling items offered by CCTP. To protect the integrity of our dealer network, we require that a Dealer Application be completed prior to our sending the dealer catalog and your first order. Minimum initial order is $250; minimum annual purchase requirement is $1,000.
View & print dealer application
DISCOUNTS FOR CRAFTSMEN
For persons who produce craft work for resale, a 10% discount is available on craft supplies only. This must be applied for in advance, in writing or complete this form online, specifying the crafts you produce and how you market them. Minimum order is $150.
Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.
DISCOUNTS FOR GROUPS / NON-PROFIT ORGANIZATIONS
Dance teams, Scout groups, clubs, schools, etc. that qualify as a Group or Non-Profit Organization may request our 10% Group Discount Form, or complete this form online. Currently, this discount applies to all items except Tipis and items already discounted for sales promotions. Application must be made and approved prior to placing first order, or may accompany that order. Minimum order is $150.
Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.
EMAIL ORDER ADVISE
We provide automated email advise of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
• Order total (& COD amount - if applicable)
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.
Online Store
IMPORTANT SHIPPING NOTICE
Your selection of a premium shipping method does not guarantee a shipping date! When you select a premium shipping method, we will do our best to give the order priority. However, it still takes us 24-48 hours to process an order. You are paying for shorter delivery times. Orders placed Monday through Thursday typically ship the next day. Orders placed Friday through Sunday typically ship on Monday. Please plan accordingly when selecting a premium shipping method.Review Ordered Items / Checkout
- To review items ordered, select the "Basket Contents" or "Checkout" button/link at anytime.
- Remove items as needed ("Remove" button next to each item)
- Adjust quantity of items ordered by changing the "Quantity" field and clicking the "Update" button.
- Select "Checkout" when satisfied with items ordered.
- If you have an existing customer account, and you have already "signed-in", you will be shown your account information so that you may confirm it to be correct.
- If you are not signed-in (logged-in) you will be offered that opportunity before proceeding so that your existing information can be used, saving you time.
- If you do not have a customer account, you will be offered the opportunity to create one before proceeding -OR- you can elect to proceed without setting up an account.
Create Customer Account
- Create and maintain your own account information.
- Save time when you order again - no reentering your info
- Credit card info is NOT stored.
DON'T Create Customer Account
You don't HAVE to create a customer account to order.- Select "Place order without account"
- Enter information as prompted
Select your Shipping & Payment options
- Select the first shipping option in the drop-down list, unless you want a special express-type method.
- If your order is over $150, the first selection will be free shipping (U.S. orders).
- If your order is under $150, the first option will show $7.95 (U.S. orders).
- Otherwise, select another option and you will be charged accordingly.
- Regardless of your selection, we will make the best choice if we feel it will get the shipment to you in the same time or sooner. Example: Your order is over $150, you are in our zone 3 shipping area and you select 3-Day UPS. If our 'standard ground service selection' at $7.95 is less, we will use this, as everyone within zone 3 receives shipments within 3 days, even without this more expensive option.
- International Shipping Options: While only U.S. Mail options display, our usual shipping method is UPS or FedEx. The displayed option is meant only to provide some online reference - and to be sure you know that the U.S. shipping figures do not apply. All international orders receive an email prior to shipping, confirming shipping and customs fees. You can indicate a specific preference in the 'Special Instructions' section at the end of the order process.
- Minimum Order - Orders outside US: $ 200