Our Customer Service Guarantee

Order Dept. Hours: Mon-Fri 7:30 AM – 5:30 PM Central Time

Shopping by mail or the internet requires trust in the merchant – and we do our very best to earn your confidence on every order.

We will always provide the best quality we can find and back it up with our guarantee.

You must be satisfied or we will promptly replace the item or refund your money, less shipping charge. It’s as simple as that.

Fast Service on Phone, Online Store & Fax Orders

The fastest three ways to order and verify that you get the items you want are to call, use our online store, or fax our order department. Please note that we do close on selected holidays and for a year-end inventory.

Call us Toll Free (US & Canada only) at 800-786-6210 between 7:30 a.m. to 5:30 p.m. Central Time, Monday – Friday. All other callers, dial 903-786-2287.

ONLINE STORE ALWAYS OPEN! Our online store is always open. Click any store icon or category navigation link to go there. Review our Order Online information for help with using it.

Fax us 24 hours a day at 903-786-9059. If you want to fax us, but do not have an order form, you may   view & print an order form.

Frequently Asked Questions

We hate them as much as you do, so we try very hard to maintain adequate stock on all items. Currently, we ship an average of 95% of all items ordered with the initial order, and over 90% of orders themselves are shipped complete.

With many natural and seasonal products and over 500 suppliers worldwide, a glitch will pop up now and then. However, we work hard to get items in as soon as possible and we ship them out within 24 hours of receipt. You may cancel a backorder at any time.

Our latest catalog was mailed the first week of March. Send $5.00 by mail, or order online , and pay by credit card. If you order a catalog with your first order (online or otherwise), the catalog is free (the price shown online will be credited at the time your order is processed)!

FREE SHIPPING on CATALOG ONLY order: If just ordering a catalog online, BE SURE to select the first shipping option presented at check out for FREE SHIPPING.

International Catalog Requests: The amount indicated above is the same for International catalog requests – and includes mailing.

We accept personal or business checks and money orders with your orders sent by mail. Checks over $200 may be held up to 5 days for clearance. You must include your phone number with all orders!

Mail Orders (with checks) to: P.O. Box 847, Pottsboro, TX 75076.

ONLY phone and mail orders qualify for COD terms. Shipping & COD fees are added to all COD orders. All COD’s over $200.00 are sent via UPS (Certified Check or Money Order required). You must include your phone number with all orders!

We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:

  • Order total & COD amount
  • Shipping Method
  • Items Backordered (if any)
  • Tracking Reference Number(s) – if shipment is by UPS or USPS.
  • Provide an email link to the Crazy Crow Trading Post Tracking Web Page. Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.
We do NOT charge your card until your order is ready to ship. You are NEVER charged in advance for items not received.

ONLINE & MAIL: We accept VISA, MasterCard & Discover. Please include your phone number, card number, and expiration date. ON MAIL ORDERS, don’t forget your signature on mail order form. Don’t forget that you must include your phone number with all orders!

ONLINE ORDER NOTE: If your billing (home) and shipping address are different, you need to indicate which of the addresses (or another) is associated with the credit card. Without this information, your order will be delayed until we can contact you to get it, as it is required by the credit card companies for authorization. There is a field provided for this information where you get to indicate ‘special ordering instructions’.

Crazy Crow Trading Post is committed to providing our dealers with the best quality, pricing, availability and service in the industry. We supply thousands of dealers in North America and many countries worldwide. Minimum initial dealer order is $150. While we require no annual minimums, dealer account status is subject to review after extended periods of inactivity.

Dealer Details & online application.

For persons who produce craft work for resale, a 10% discount is available on craft supplies only. This must be applied for in advance, in writing or complete this form online, specifying the crafts you produce and how you market them. Minimum order is $150.

Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.

Dance teams, Scout groups, clubs, schools, etc. that qualify as a Group or Non-Profit Organization may request our 10% Group Discount Form, or complete this form online. Currently, this discount applies to all items except Tipis and items already discounted for sales promotions. Application must be made and approved prior to placing first order, or may accompany that order. Minimum order is $150.

Online Orders: Although the discount is not reflected in your online order, it will be applied to qualified orders when they are processed.

We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:
  • Order total (& COD amount – if applicable)
  • Shipping Method
  • Items Backordered (if any)
  • Tracking Reference Number(s) – if shipment is by UPS or FedEx.
  • Provide an email link to the Crazy Crow Tracking Web Page
Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.

IMPORTANT SHIPPING NOTICE

Your selection of a premium shipping method does not guarantee a shipping date!
When you select a premium shipping method, we will do our best to give the order priority. However, it still takes us 24-48 hours to process an order. You are paying for shorter delivery times. Orders placed Monday through Thursday typically ship the next day. Orders placed Friday through Sunday typically ship on Monday. Please plan accordingly when selecting a premium shipping method.

Review Ordered Items / Checkout

  • o review items ordered, select the “Basket Contents” or “Checkout” button/link at anytime.
  • Remove items as needed (“Remove” button next to each item)
  • Adjust quantity of items ordered by changing the “Quantity” field and clicking the “Update” button.
  • Select “Checkout” when satisfied with items ordered.
  • If you have an existing customer account, and you have already “signed-in”, you will be shown your account information so that you may confirm it to be correct.
  • If you are not signed-in (logged-in) you will be offered that opportunity before proceeding so that your existing information can be used, saving you time.
  • If you do not have a customer account, you will be offered the opportunity to create one before proceeding -OR- you can elect to proceed without setting up an account.

Create Customer Account

  • Create and maintain your own account information.
  • Save time when you order again – no reentering your info
  • Credit card info is NOT stored.

DON’T Create Customer Account

You don’t HAVE to create a customer account to order.

  • Select “Place order without account”
  • Enter information as prompted

Select your Shipping & Payment options

  • Select the first shipping option in the drop-down list, unless you want a special express-type method.
  • If your order is over $150, the first selection will be free shipping (U.S. orders to LOWER 48 STATES).
  • If your order is under $150, the first option will show $8.95 (U.S. orders to LOWER 48 STATES).
  • Otherwise, select another option and you will be charged accordingly.
  • Generally speaking, if you are in outside the lower 48 US states, you will be charged for the shipping cost.
  • Regardless of your selection, we will make the best choice if we feel it will get the shipment to you in the same time or sooner. Example: Your order is over $150, you are in our zone 3 shipping area and you select 3-Day UPS. If our ‘standard ground service selection’ at $8.95 is less, we will use this, as everyone within zone 3 receives shipments within 3 days, even without this more expensive option.
  • International Shipping Options: No Shipping Method Will Display: Due to unpredictable variables, at the point in our online order process that a shipping method should be selected, only one option appears that simply states that you will be advised of the best method and the cost. Go ahead and place your order online, and we will email you the best method & cost for approval before shipping & charging your credit card.
  • All international orders receive an email prior to shipping, confirming shipping and customs fees. You can indicate a specific preference in the ‘Special Instructions’ section at the end of the order process.
  • Minimum Order – Orders outside US: $ 100 ; US orders, no minimum. Note: This minimum DOES apply to Canada and Mexico, sorry.
  • Shipping charges shown are estimates based on item weight. Actual packaging may result in differences, but you can use this as a good guideline.
  • We normally ship via UPS ground service. Select any type of delivery you wish from the dropdown options display. If you have a problem with UPS, indicate your needs in the “Special Order Instructions” field provided, or call us to discuss your requirements.
  • IMPORTANT NOTE: Don’t select a shipping method with a $0 amount as this indicates that it is not available to your address. If you believe this to be a mistake, please call us and we will look into it.

Select your Payment Method

  • Select a credit card type
  • Credit cards are presently our only payment terms for our online. We will soon add other terms.

Enter your Payment Information

  • Complete the credit card information requested (if applicable).
  • After you click “Continue” allow a few seconds for validation.

That’s It! .. It takes longer to read about than to do!

  • You will receive an email order advice about your order and shipment.
You will receive an email confirmation, acknowledging our receipt of your order. When the order is invoiced, you will receive another email advising of the shipping method, tracking number (if UPS or FedEx), and your order total.
  • New, easier to follow product categories and organization.
  • Search for items by description or item number
  • More product information. We’re not limited to what fits in our print catalog.
  • New features being added: more craft tips, online kit instructions, etc.
  • Secure credit card order processing.
  • We do NOT charge your card until your order is ready to ship. You are NEVER charged in advance for items not received.
  • Credit card orders over $150, free surface shipping ($8.95 charge for orders under $150). Compare our shipping charges – they make our low product prices even lower!
A perfect gift for holidays, birthdays or anytime you want to treat someone special.
Order Gift Certificate Online

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